It has become such an old old story. Everyone has had their own experience being completely frustrated by trying to get a problem with their internet service resolved. Here is my latest.
I have my university email address set to forward to my email account with my service provider. Fortunately it was early in the semester when I discovered that emails sent to my university address were not forwarding to my main account. The emails weren't bouncing back, either. They were just disappearing into the cyber-void.
I sent a couple test emails, checked that they were sent-- and they never showed up! So I logged in to the university account, re-set the forwarding to my main account, and added the instruction that a copy of the forwarded message would also go to the university account inbox.
So now I test again. And, the email to the university account is sent-- and shows up in the university account inbox-- and STILL does not show up in my main account.
So I log on to the account help with my Internet service provider. First, I had to go through no fewer than four pages of FAQs, always choosing the last option "None of these help me" until finally I am offered a live chat with an analyst.
At last!
I could paste in the entire chat-- because I saved it-- but I will spare you. The bottom line is that once I explained the problem, the analyst immediately decided, told me, insisted (with terrible grammar)-- that the issue must be with the UNIVERSITY account, not with the Internet service email. Insisted that I take it up with the university IT department. The analyst practically slammed the door on the chat.
So, then I went in to my university email account. I changed the forwarding to a different email address-- NOT one supplied by my Internet service provider.
And guess what? The university email now forwards JUST FINE to the new email address.
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